Who qualifies for the £50 referral credit

The referral is for new customers switching their domestic home energy supply to Octopus Energy. You need to be setting up a new account for a UK residential property. The switch needs to be initiated through a valid referral link.

When the credit arrives

Octopus adds the £50 credit to your account after your supply switches over and the switch qualifies under their referral terms. This typically takes a few weeks after your supply start date. Both the new customer and the referrer receive £50.

What can stop the referral tracking

  • Not starting from the referral link: if you navigate to octopus.energy independently and start a quote without clicking the referral link first, the referral won't attach
  • Starting a new session: if you close the browser and come back to start a new quote, the referral may not carry over
  • Ad blockers and privacy browsers: strict tracking protection can strip the referral parameters from the URL
  • Switching business energy: the standard referral is for home energy, not business accounts
  • Already being an Octopus customer: the referral is for new customers only

What if the credit doesn't arrive?

Contact Octopus support at hello@octopus.energy or 0808 164 1088. They can usually see whether a referral was attached to your quote and may be able to apply the credit manually. See our full referral not working troubleshooting guide for detailed steps.

Official terms

This page is a plain-English summary. For the formal terms, see the official Octopus referral FAQs.

Use the referral link to get £50 credit →